Privacy Policy
Effective Date: 01/07/2025

Design Cover Insurance Brokers (“Design Cover”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Personal Information We Collect

We may collect the following types of personal information when you engage with us:

  • Your name, address, phone number, and email address.

  • Date of birth and gender.

  • Employment, occupation, and business details.

  • Financial details relevant to insurance applications.

  • Information about your insurance history and claims.

  • Any other information reasonably necessary for us to provide insurance broking services.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Make an enquiry via our website, phone, or email.

  • Apply for or purchase insurance through us.

  • Provide information during meetings or calls with our brokers.

  • Subscribe to our newsletter or other communications.

We may also collect information from third parties such as insurers, underwriters, government agencies, or other service providers when authorised by you or where permitted by law.

3. Why We Collect and Use Personal Information

We collect and use your personal information to:

  • Provide you with insurance advice and broking services.

  • Arrange and manage insurance policies on your behalf.

  • Assist with claims and renewals.

  • Communicate with you about our services and industry updates.

  • Meet our legal, regulatory, and compliance obligations.

We will not use your personal information for purposes other than those for which it was collected, unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Insurance companies, underwriters, and claims assessors.

  • Our business partners, contractors, or service providers who assist in delivering our services.

  • Regulatory bodies, government authorities, or dispute resolution schemes as required by law.

We will not sell, rent, or trade your personal information.

5. Overseas Disclosure

In some cases, your personal information may be disclosed to insurers, reinsurers, or service providers located outside Australia. Where this occurs, we will take reasonable steps to ensure that your information is handled in accordance with the APPs.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Electronic data is stored securely with restricted access, and physical records are protected through secure storage measures.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading.

To make a request, please contact us using the details below. We may require verification of your identity before providing access.

8. Website and Cookies

When you visit our website (www.designcover.com.au), we may collect non-identifiable information such as browser type, operating system, pages viewed, and time spent on the site.

We may use cookies to improve website functionality and user experience. You can manage or disable cookies through your browser settings, but some features of our site may not work properly without them.

9. Direct Marketing

We may use your personal information to send you updates, newsletters, and information about our services. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function in our emails.

10. Complaints

If you believe we have breached your privacy or the APPs, you can make a complaint by contacting us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Design Cover Insurance Brokers
ABN 80 783 914 496
Email: hello@designcover.com.au
Phone: 0419 550 677
Mail: PO BOX 272 Buderim QLD 4556

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.